Frequently Asked Questions
How much does PIMSY cost?
PIMSY offers competitive pricing based on the number of active users in the system. PIMSY's cost includes unlimited administrative Web training & assistance, unlimited superior support and unlimited downloads. It also covers all of the PIMSY IT tasks and comprehensive customer service. Click here to request a quote.
This means a real live person answering your call and walking you through the solution. PIMSY clients are also given admittance to the PIMSY Support website, where they can create Help Desk tickets; watch PIMSY training & how-to videos; and have access to a variety of resources, such as FAQs, company documents, the user forum and more.
Pick Your Plan - choose the functionality and price you need. Choose from PIMSY Prime, Professional or Platinum: click here. We now also offer financing for all PIMSY costs. Contact us for details or to get an exact price quote.
Are there additional charges for Training and/or Support?
Support & Training
How does Training work?
What times are Support available? Are there hold times? Are there call back hours and, if so, what is the turnaround time?
As an additional resource, we also have a comprehensive support website, available for clients anytime. Here, you can create Help Desk tickets; watch PIMSY training & how-to videos; and have access to a variety of resources, such as Support FAQs, company documents, the user forum and more for non-time-critical issues.
How does Support handle specific issues or problems?
If it is a data issue, we can usually fix it the same day, depending on the extent of the problem. If it is a PIMSY interface issue that requires a new version, we will address it based on the severity of the problem: if it is a critical issue with no work around, it will be resolved ASAP. If it's a non-critical issue, we will post the solution with the next update released.
Is PIMSY HIPAA compliant? Is it in the Cloud? What security measures protect my data?
Since there are two systems that work together for Electronic Billing, how do uptime/downtime questions apply to the insurance side?
You normally need to be in the Clearinghouse interface for shorter periods of time, only to upload and download files and maybe check the status of some claims.
If there is a problem with the Electronic Billing function, who does a client call?
Getting Data In & Out Of PIMSY
How do I get my data into PIMSY?
If I start using PIMSY but change systems in the future, how will I get my clients' information out of PIMSY?
Upgrades / New Releases / Maintenance of System
Do PIMSY clients have to purchase periodic upgrades?
How often is a new version of PIMSY released?
What are the maintenance times for the system?
What percentage of the time is PIMSY up and running?
What is the typical time frame of implementation? How long does it take to start using PIMSY?
PIMSY Prime can be up and running within a week. We've had single users accessing their clients within one day! PIMSY Professional and Platinum will require more set-up time in order to utilize their functionality. It all depends on the size of your practice, how many staff members will be available to focus on PIMSY, and how much information is entered into PIMSY.
iPad & Mac
Can PIMSY be accessed from an iPad or Mac? Can PIMSY be used on a Mac OS machine?
Once in a Windows environment, the workstation must follow the other guidelines listed here. The PIMSY Engineering Team is available to assist with this process as needed.
Is PIMSY web-based?
What kind of hardware do you need to run PIMSY?
> RAM: Minimum of 4 GB, highly recommended 8 GB
> Hard Drive: Highly recommended 500 GB
> Storage: Minimum of 256 GB, suggested is 500 GB to 1TB
> Processor: Minimum of i5, highly recommend i7
> Signature Pads: Topaz or touch-screen functionality on a Windows OS tablet
> note: Although it's not necessary, we recommend a 64-bit machine
Click here for details about workstation requirements.
What database is required?
Are any special networks required?
Will PIMSY work without an internet connection?
Will PIMSY work over dial-up?
Financial Modules / Role-Based User Security / Speech to Text / ePrescribing
Does PIMSY offer Financial Modules such as General Ledger, Bank Reconciliation, or Fixed Assets?
Does PIMSY offer Role Based User Security?
What is the specific process to add or change a user? Are there accounts?
Can multiple clinicians be assigned to a single client?
Is PIMSY compatible with any speech to text software?
Does PIMSY offer a Pharmacy module or ePrescribing?
Workflow Start to Finish
What is the typical workflow from start to finish with a new client?
Local Usage of PIMSY
Who else locally is using the system?
We currently have clients using PIMSY throughout the US, and that number is growing all the time. See our client map below - updated often. Because we have clients throughout the country, we are well aware of the variety of EMR needs created by various state requirements and are practiced at handling this variation in compliance. Contact us for a list of PIMSY References customized to your territory or state.